A managed issue refers to a coordination event initiated by you.

When you contact Tradie Concierge about a problem — whether it’s plumbing, electrical, building, maintenance, or an upgrade enquiry — we assess the situation and determine the appropriate course of action.

A managed issue includes:

• Receiving and assessing your call or request

• Following up with your dedicated project manager to determine the correct certified trade required (e.g. plumber, electrician, builder or multiple)

• Coordinating scheduling and site access

• Deciding whether a your project manager needs to attend site

• Overseeing the work where required

• Logging all details within your property management record

It is not simply a phone call — it is the structured coordination and oversight of a task from initiation through to resolution.

This ensures continuity, accountability, and proper documentation.

No. Tradie Concierge is a structured, membership-based property coordination service.

We provide dedicated project management and trade oversight — not one-off reactive call-outs.

Instead of sourcing, coordinating, and overseeing trades yourself, you make one call to us.

We appoint trusted certified trades, manage the process, and maintain a documented record of works completed.

You delegate the responsibility — not just the labour.

Where appropriate, works may be delivered by our in-house team or trusted trade partners.

All trades are vetted, known to us, and coordinated through Tradie Concierge to ensure the highest consistent standards.

We provide structured oversight for:

• High-value residential homes

• Professional offices

• Retail premises

• Multi-site commercial locations

The service is designed for properties requiring continuity and professional coordination.

Urgent matters are prioritised according to your membership tier.

Enterprise memberships include 24-hour response availability.

After-hours labour rates apply where required.

Yes, we can scope larger works, coordinate specialist trades, obtain and review quotations, and oversee delivery if appointed.

Long-term asset performance requires more than reactive repairs.

Memberships are billed monthly via direct debit or credit card on file.

Labour and additional managed issues are processed following job completion, with detailed reporting provided.

This ensures seamless administration and uninterrupted service.

Each membership includes a mutually agreed pre-approved spending limit.

This allows minor works to be actioned immediately without unnecessary approval delays, improving responsiveness and efficiency.

Authority levels can be adjusted at any time.

Tradie Concierge operates on a 12-month membership agreement to ensure continuity and structured oversight.

The value of the service increases over time as your property’s management history develops.

For smaller jobs standard attendance is charged at $189 for the first hour and $129 per hour thereafter (inclusive of GST).

After-hours attendance (6:00pm – 7:30am) is charged at $285 for the first hour and $190 per hour thereafter (inclusive of GST).

Larger works are quoted separately